Frequently Asked Questions

If you have a question and you do not see it listed or the answer is not what you’re looking for, reach out to us at info@asotpropertyservices.com.au so we can answer your questions. Contact us today to get started on your next project!

What services does ASOT Property Services offer?

ASOT Property Services offers a comprehensive range of property maintenance and management solutions, including Home Health Checks,Home and Custom Projects, Home Repairs, Commercial Projects and Project Management.

How can I request a quote?

You can request a quote by visiting our website and filling out the contact form provided on the ‘Contact Us’ page. Alternatively, you can call us directly at 03 9071 1827.

What areas do you service?

We provide services across Townsville.

What are your operating hours?

Our operating hours are from 8:00 AM to 6:00 PM, Monday through Saturday. Weekend services can be arranged by appointment.

How do I schedule services?

You can schedule our services by calling us at 03 9071 1827 or by sending an email to info@asotpropertyservices.com.au. We also offer online booking through our website at https://asotpropertyservices.com.au/contact/.

What is your cancellation policy?

We request that you cancel or reschedule a service at least hours in advance. For more details, please refer to our cancellation policy on our website.

Are your staff members qualified?

All our staff members are highly trained and qualified professionals in their respective fields. They hold the necessary certifications and have undergone extensive background checks.

Do you offer emergency services?

Yes, we offer emergency services for urgent property maintenance needs. Please call our emergency service line at 03 9071 1827.

How do I provide feedback on your services?

We value your feedback and strive to improve our services continually. Please provide feedback or review here: https://g.page/r/CYxYddK8TOUIEB0/review.

Are you insured?

Yes, ASOT Property Services is fully insured. Our insurance covers all the services we provide for your peace of mind.

Pricing

Most often a project starts with a site assessment and is priced at $180 + GST. The price for specific projects like renovations or repairs will vary based on the scope and specifics of the work. Quotes are provided after a site assessment or based on the details you provide online or during consultation.

Scheduling Work

The scheduling of work will depend on the current workload and availability of the team. It’s best to discuss specific timelines during or after a site assessment to ensure accurate scheduling.

Estimate Variability

The initial quote might change if the scope of the work changes or if unforeseen complications arise. However, ASOT aims to provide accurate estimates and transparent communication regarding any necessary adjustments.

Warranty and Guarantee

ASOT offers a 3-month workmanship warranty, ensuring any defects in the work done are rectified. This does not cover materials but guarantees the quality of workmanship.

Payment Forms and Terms

ASOT accepts various forms of payment, detailed in your contract. Payment terms generally require a deposit, with final payment due on completion of the project. The specific terms, including acceptable payment methods, will be included in your service agreement.

Provision of Materials

ASOT can handle material procurement, often using a Bunnings account for necessary supplies, ensuring quality and timeliness.

Trash and Debris Removal

Clean-up and removal of trash and debris are standard practice, ensuring your property is tidy after the job is completed.

Scope of Work

ASOT provides a wide range of services but might exclude specific tasks that require specialized licensing or are outside their scope, such as certain types of electrical work for which they employ licensed contractors.

Use of Subcontractors

ASOT uses subcontractors for specialized tasks such as plumbing and electrical work, ensuring that all services are up to industry standards, Licenced and insured.

Post-Job Cleanup

The team ensures that the work area is left clean and tidy at the end of each job as part of their commitment to exceptional service.

HIA Explanation

HIA stands for Housing Industry Association, which is a national industry association for Australian building professionals. It provides support and services to the home building industry and promotes policies that advance the interests of its members.